Customer Service Representative

Location

Vaughan, Ontario

The candidate will be required to be onsite.

Reporting to

Vendor Relations & Merchandise Manager

Duties & Responsibilities

· Be able to process orders, product inquiries, or requests, on all platforms (phone, email, live chat, social media).

· Respond to social media inquiries

· Process returns

· Learn about the products (inside and out) to be able to answer customer questions.

· Learn to identify customer needs and concerns to recommend the appropriate products and protocols.

· Keep a record of incoming inquiries to be able to reference at a later date.

· Handle customer complaints by providing solutions, often within a time limit to ensure customer satisfaction.

· Learn CRM software systems used to be able to communicate effectively with incoming inquiries.

· Work with colleagues when necessary to resolve customer complaints.

· Provide feedback to other departments to help improve sales, marketing, and business processes.

· Make outbound sales and follow up calls/emails to customers.

Required Skills

· 2-3 years customer service/call center experience, preferably in the natural health industry.

· Knowledge of Microsoft office

· Proficient typing skills

· People skills – able to work with multiple customer personalities.

· Pleasant phone demeanor, firm when required.

· Good written communications skills – some customer responses will be by email or live chat.

· Attention to detail.

· Patience with confused and aging customers.

· Ability to multitask.

· Strong organizational skills for managing multiple customer profiles.

Salary Expectations

$16.25/hr full-time

Expected start date: September 2021

Job Types: Full-time, Permanent

Salary: From $16.25 per hour

Benefits:

  • On-site parking

Schedule:

  • Monday to Friday

COVID-19 considerations:

  • Following ministry guidelines,
  • Only curbside pickup is available at this time,
  • Common surfaces are sanitized regularly

Education:

  • Secondary School (required)

Experience:

  • Customer service/Call center: 2 years (preferred)

Work remotely:

  • No

Email resume to: